Terms and Conditions

Gray Line Miami Web Site Terms, Conditions, and Notices

Agreement Between Customer and Gray Line Miami

This Website is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.

Personal and Noncommercial Use Limitation
This Website is for your personal and noncommercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Gray Line Miami or its suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Gray Line Corporation, Inc.;
(ii) violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Website;
(iii) take any action that imposes, or may impose, in the sole discretion of Gray Line Corporation, Incan unreasonable or disproportionately large load on the Gray Line Miami ‘s infrastructure; or the infrastructure of its Licensees, Sub-Licensees and affiliates
(iv) deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Gray Line Miami

All content of this website is: Copyright © Gray Line Miami. 815 NW 57th Avenue, Suite 217 – Miami, FL 33126 USA. All rights reserved. “Gray Line,” GrayLine.com, Graylinevacations.com and the blue diamond Logo are either registered trademarks or service marks of Gray Line Corporation, Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.

Liability Disclaimer
The information, software, products, and services published on this website may include inaccuracies or typographical errors. In particular, Gray Line Miami, sub-licensees, and affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, air, cruise, car attraction and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.) Much of this information is provided by the respective suppliers. Reviews displayed on this website are intended as only general guidelines and Gray Line Miami and its affiliates do not guarantee the accuracy of the reviews. Changes are periodically added to the information herein. Gray Line Miami sublicenses, affiliates, and/or their respective suppliers may make improvements and/or changes on this website at any time.
Gray Line Miami, sublicenses, affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Gray Line corporation, inc., its licensees, sub-licensees, or affiliates. All such information, software, products, and services are provided “as is” without warranty of any kind. Gray Line Miami, sub-licensees, affiliates and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement.
The carriers, hotels and other suppliers providing travel or other services for Gray Line corporation, Inc. are independent contractors and not agents or employees of Gray Line corporation, Inc. or its affiliates. Gray Line Miami and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Gray Line Miami, sub-licensees and affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct and reasonable control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall Gray Line Miami, sub-licensees, affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if Gray Line Miami, sub-licensees, affiliates, and/or their respective suppliers have been advised of the possibility of damages. Because some states/ jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages.

You agree to defend and indemnify Gray Line Miami, sub-licensees, affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents and attorneys from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by
(i) you or on your behalf in excess of the liability described above; or
(ii) by third parties as a result of your breach of these Website Terms, Conditions and Notices or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Website.

No Unlawful or Prohibited Use
As a condition of your use of this Website, you warrant that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Links to Third-Party Sites
This Website may contain hyperlinks to Websites operated by parties other than Gray Line Miami. Such hyperlinks are provided for your reference only. Gray Line Miami does not control such Websites and is not responsible for their contents or your use of them. Gray Line Miami inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.

Software Available on This Website
Any software that is made available to download from this Website (“Software”) is the copyrighted work of Gray Line Miami, sub-licensees, affiliates and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, Gray Line Miami hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Gray Line Miami and its sub-licensees, affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.

Cancellation Policy

How to Cancel a Reservation
Most tours and services offered directly on the Gray Line website can be canceled up to 24 hours prior to departure (Selected tours) under Gray Line’s Easy Cancellation Policy.
Easy Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email [email protected] or call us at 786-235-2775 to cancel your Gray Line reservation and we will gladly consider your request. Cancellations can be taken over the phone and/or via email. It is
always recommended to ask your Gray Line Miami representative for a cancellation confirmation email. Cancellations less than 24 hours before the tour: 100% cancellation fee. (Selected Tours) – Rescheduling Fees are circumstantial to tour; Prices may vary
For cancellations within 24 hrs. due to any reason are to be reviewed; Reimbursement amount will be determined after investigation. Reimbursements are not guaranteed, and total reimbursement amount is at discretion of the company. Cancellations and/or reimbursement requests are processed only during OPEN office hours.
Rarely, we may cancel a tour due to weather or other circumstance of Force Majeure out of our control. If Gray Line Miami cancels the tour, you may choose between a rescheduling of the tour, a full refund or a credit towards an alternative tour. Upgrades for rescheduled reservations may be considered but cannot be imposed. If you choose to accept a credit towards an alternative tour, the difference in the cost will be refunded or paid by you as applicable.

IMPORTANT NOTE: We cannot grant refunds more than 30 days after completion of tour.

What CAN be Refunded:
• Selected tours may require a minimum number of travelers to operate; If tour is cancelled due to this circumstance and you are unable to reschedule your tour, your tour will be updated and cancelled without penalty and refunded.
• Cancellation due to weather, mechanical issues or other circumstance out of our control
• Any additional refunds based on qualifying circumstances will depend on the individual Online Travel Agency and/or Operator & their Reimbursement Department.
What CANNOT be Refunded:
• Bahamas & other selected tours tours cancelled under 72 Hours, late and/or failing to appear on the day of tour will not be refunded. Rescheduling Fees will be applied.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances or by delays caused by any circumstance out of our control including road closures and events
• No shows forfeit entire payment. Rescheduling Fee will be applied to all No-Show events.

NOTE: Gray Line Miami strongly recommends reconfirming your tour via phone and/or email within one to two business days prior to your tour start date to confirm the specific details of your reservation such as correct pickup location and time. Gray Line Miami reserves to right to alter the pickup routes, pickup times and order of any combined tour to ensure a smooth operation and avoid delays

Lost & Found Policy

Please contact us immediately if you believe you have left any property behind with as much information as possible; such as tour /bus you were in, estimated location (row/seat) and item description.
Gray Line is not responsible for items left behind on our buses/attractions. Any items that are to be collected for the Lost & Found are to be turned into the Operations Manager and recorded into the Lost & Found Log until claimed.

If you item is found You will be responsible for the shipping costs of the LOST Item or any delivery cost associated with the inconvenience. Gray Line Miami WILL NOT be responsible for covering any shipping cost for returning items, Insurance and/or additional fees. We will advise an estimated weight for the product for correct label purchasing,  please email us the shipping label and scheduled pickup time.

Important: We are not responsible for lost items at Dolphin mail, Miami Seaquarium, Miami Zoo or other locations.

Items that will be not be mailed back:

  • Any flammable material and/or chemicals
  • Perishable Items (Food)
  • Weapons


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Gray Line Miami

153 E Flagler St # 1120

Miami, FL 33131





[email protected]