Privacy Policy

Privacy Policy
Gray Line Miami knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting, you are accepting the practices described in this privacy notice.

About Gray Line Miami
Gray Line Miami is the owner, and licensor of registered trademarks, trade names, service marks, designs and logos which are used in connection with sightseeing, charter, transfer and package tour services. The services are conducted by independent owners within a geographic territory, known as “Licensee”. As such, Gray Line Miami does not provide sightseeing, charter, transfer or package tour services; rather it facilitates and communicates content, features, promotions, and the purchase of tickets for the independent owners providing the services.
The information we learn from visitors of the Gray Line Miami site helps us personalize and continually improve your Gray Line experience. The remainder of this policy describes our information and handling practices in detail.

When you are just visiting us
You can always visit our site without revealing who you are or providing any personal information. We collect usage information (session data), but it is anonymous and does not link to you as an individual. We use session data to better understand things like how our site is being navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site’s database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. We use this information to improve our site content and ease of use.

We may place a “cookie” on your personal computer. A cookie is a small computer file that our computer sends to your computer and that your computer sends back to us each time you make a request from our site. Cookies help us recognize you when you visit our site again. We use cookies on our site to collect session data for several purposes to personalize and improve your individual viewing experiences on our site. For example, we use cookies to keep track of your use of our site, gather data to improve the content of our site, provide information that may be of interest to you and improve the security of your experience with us. Most Internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies will prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, you will still be able to access those parts of our site that are available to the general public, but you will not be able to use certain features designed to enhance your experience of our site or access certain services offered by our site.
We may also have third party advertisers (“Advertisers”) on our site. These Advertisers may use cookies to track session data about the ads you have seen and those you appeared interested in. We do not share any personal information about you with these Advertisers unless you give permission to do so separate from any permission you provide during the registration process. However, these Advertisers may have other sources of information in their own privacy practices. These Advertisers may also used combined information about your visits to our site and other sites in order to provide advertisements about related goods and services that you may be interested in.

When you decide to register with us
If you decide to register with Gray Line Miami and purchase tickets online, we will collect personal information about you that you voluntarily share with us. We collect personal information that is necessary for us to provide you with the services offered on our site. As mentioned, this personal information includes things like your name, e-mail and mailing address and telephone number. You may be required to provide identifier information and select a password that will be required to gain access to some pages of our site.

Who will the information be shared with, if anyone?
When you purchase tickets through, we provide information about you to our independent Licensees, Affiliated Licensees or other involved third parties. Gray Line Miami may also disclose user information in special cases when Gray Line has reason to believe that disclosing this information is necessary to identify, contact or initiate legal action against someone who may be causing injury to or interference with Gray Line’s rights or property, other Gray Line Licensees or Affiliated Licensees, or anyone else that could be harmed by such activities. Gray Line may also disclose user information when it believes, in good faith, that the law so requires.

Affiliated Businesses
We work closely with our affiliated businesses and licensees, an example of which is the American Automobile Association (“AAA”). In certain cases, business may offer products or services at is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices about the third parties.

As a subscriber to our email marketing communications, at any time, you may unsubscribe to Gray Line Miami and stop receiving advertisements, updates and promotions. You may do so by notifying us via [email protected].

Online surveys and contests
We value your comments and opinions. From time-to-time, we may invite you, as a user of our site, to participate in online surveys, but the choice will be yours. Each time you purchase, book or reserve services through, we may ask for feedback on your experience. Your participation in these surveys will be on an anonymous basis, unless we tell you up-front otherwise.

When you purchase, book or reserve services through has entered into a strategic relationship with to use their confidential and proprietary reservation and ticketing system. Should you decide to purchase services through, all information provided is transmitted using SSL (Secure Socket Layer) Encryption. SSL is a coding system that lets your browser automatically encrypt or scramble data before you send it to us. This system is used for your own safety and it protects you against unauthorized access to your confidential information. Be sure to sign off and finish using a shared computer.

Conditions of use, notices and revisions
If you choose to visit, your visit and any dispute over privacy is subject to this notice. In the event a privacy dispute arises, by using this site in the United States, you agree to binding arbitration before the American Arbitration Association in Denver, Colorado. If you are using this site outside of the United States, agrees to comply with the European Union Date Protection Directive and will submit any dispute to binding arbitration for the American Arbitration Association and/or International Chamber of Commerce in the country where the dispute arose.
It is our sincere hope that you will avail yourselves of the opportunities presented through If you do have any questions of the Gray Line Miami or this privacy policy, please direct your questions to [email protected].


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Gray Line Miami

153 E Flagler St # 1120

Miami, FL 33131





[email protected]