Miami
$ USD

Frequently Asked Questions 

Why should I buy attraction tickets in advance online?

The benefit of buying attraction tickets in advance online is easy; because you can buy tickets to many attractions in one place. By purchasing tickets in advance you have guaranteed availability.


Can I book special offers over the phone?

Yes, special offers are NOT exclusive online. We have special offer over the phone all the time, as a representative when you call. 


Where is my nearest pick-up point?

We offer a pick-up service from over 200 hotels in Miami Beach and Downtown Miami for those tours which include it. Please refer to the "notes" of each tour or service.


Are your tours suitable for wheelchair users?

We are able to take wheelchairs in some of the tours but please let us know beforehand. Not all the vehicles are prepared for wheelchairs and it also depends on the wheelchair type.
Please contact our reservations team who will be able to answer any questions you may have.


What is included?

Please refer to the detailed information of the tour selected.


What is not included?

Gratuities for the guide and drivers.Also, Please refer to the "notes" on each tour for additional information


Is lunch included on full day coach tours?

No, it is not included.


Can I make amendments to my booking?

Tour date and time changes can be made free of charge up to 48 hours prior to the departure, please email o call us if you would like to make changes.


How do I cancel my ticket?

If cancellation is made up to 24 hours prior the departure date, you will be charged a 10% service fee. Cancellations within 24 hours will incur a 100% service charge. Cancellation has to be done by email.

Some tours are not refundable due to advanced reservation requirements. Please check the Redemption Instructions of the tour selected.


Which payment types do you accept?

We accept MasterCard, Visa, American Express when booking online or by phone. Unfortunately we do not accept debit cards.


What if I do not have a working printer?

A paper voucher is always and encouraged recommended however; we understand that sometimes that is not possible. First try with the concierge and/or business center at your hotel to see if they can assist. if not, please call our office to advise. 
Shared transfer vouchers are MANDATORY by the supplier of this transfer.  


Are my personal details secure?

Your personal information is submitted on a secure server and is used only to create your ticket and/or to contact you if there is any problem with your booking or in case we ask feedback after taking our tour.


Will you contact me if there is a problem?

Please be sure to give us your contact details. If there is any problem with your booking or payment details we will contact you on the telephone number or email address stated in the booking. Sometimes, tours may not operate due to the weather, and we may need to contact you to advise you of any changes.


I have booked online. How do I get my vouchers?

The ticket you have printed with the reference number is your voucher/ticket. Please remember to bring this with you. You will not be allowed entrance to an attraction without a valid ticket.


What if my don't receive my voucher/ticket?

If you don't receive your voucher after your booking, please contact us at info@graylinemiami.com requesting your ticket. On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your voucher within the given time please contact us at: info@graylinemiami.com


Will you use my personal information to send me promotional material?

We will not send you promotional material. We only send promotional material to customers who have given their permission.


Where can I park if I'm staying at a hotel outside Miami?

Miami Beach
GARAGES 7th Street & Collins Avenue, 13th Street & Collins Avenue, 16th Street & Collins Avenue
LOTS 6th Street & Collins Avenue, 10th Street & Collins Avenue, 21st Street & Collins Avenue, 27th Street & Collins Avenue, 34th Street & Collins Avenue, 35th Street & Collins Avenue, 46th Street & Collins Avenue
Downtown Miami
Bayside Marketplace, 401 Biscayne Blvd., Downtown Miami - parking garage and two surface lots

General Facts about Miami

  1. Country: USA (The United States of America)
  2. Location: Miami-Dade County, Florida (FL)
  3. Status: City
  4. Area: 55 square miles / 143 square kilometers
  5. Population: 399,457 (Miami City) 2,496,435 (Miami-Dade County)
  6. Spoken Languages: English, Spanish, Haitian Creole
  7. Currency: US Dollar (USD)
  8. World Time Zones: GMT - 5 hours Eastern Standard Time, on summertime GMT -4 hours
  9. Country dialing code: +1
  10. Telephone area code: 305, 786
  11. Religion: various religions
  12. Electricity: 110 volts AC, 50 Hz - flat two-pin plugs or third round pin are used
  13. Average January temperature: 67°F / 19°C
  14. Average July temperature: 83°F / 28°C